Frequently Asked Questions

DOES A $15/MONTHLY SUBSCRIPTION ALLOW ME TO VIEW ALL THE VIDEOS OR JUST ONE?

ALL PRICES ARE IN US$

A monthly subscription gives you access to all the videos in the library.

HOW DOES THE $15/MONTH SUBSCRIPTION WORK?

Your monthly subscription gives you access to all the videos in the library and the new videos posted every month. After setting up your account, $15 will be automatically charged one time per month to the Pay Pal account or credit card used upon checkout. A subscription is valid for 30 days from the first payment.

HOW DO I PAY TO BE A MONTHLY SUBSCRIBER?

  • Go to:https://www.yoqi.com/videos-on-demand (or go to Shop and click on Videos on Demand)
  • Click $15/monthly subscription
  • Click on $15 monthly subscription box
  • Click on Proceed
  • Create a user name (your e-mail address) and password
  • Fill in Payment and Credit Card information

  • Click on Subscribe

  • If you have any questions or concerns please contact info@yoqi.com

HOW DO I CANCEL MY SUBSCRIPTION?

Please do this on a computer.

You may cancel your subscription to the YOQI Video on Demand library at any time. Please check the information below

If you paid Via Credit Card

  • To cancel go to: http://videos.yoqi.com/
  • Login to your account.
  • Click on your name and then Account.
  • On your Account page you will find the button to Cancel Subscription.
  • When you click Cancel subscription your subscription will not be charged a monthly fee again and your access will expire at the end of the period

If you paid via your PayPal account, please go to your PayPal account and cancel the payment to Yoqi there.

HOW DO I CHANGE MY CREDIT CARD?

Currently we are changing the platform and this feature will be available soon Right now you can cancel your subscription and after it expires you will be able to resusbribe with a new card

I CAN’T LOGIN TO MY VIDEO ON DEMAND LIBRARY ACCOUNT

Make sure that you are logging in on the correct login page: https://videos.yoqi.com/

The YOQI.com website 'Sign in' button on the main page headline is for apparel and other sales, not the library. The Video on Demand Login is the other button next to it (but on an iphone, it might appear below it).

If you are using a smart phone you need to scroll down to find the VIDEO ON DEMAND LOGIN button. Do not click 'Sign In'.

I FORGOT MY PASSWORD/HOW DO I RESET MY VIDEO ON DEMAND SUBSCRIPTION LIBRARY PASSWORD?

You can reset your password by going to your Account page and clicking the pencil next to the password section. You can open your account page using this link: https://videos.yoqi.com/user-account

HOW DO I LOG IN?

  1. To log into your account, go to: http://videos.yoqi.com/
  2. Click LOGIN on the right side
  3. Enter your e-mail login and password

Your login and e-mail address are created upon checkout. This login and password are automatically saved so that every time you open the library you should be already logged in. If for some reason the library asks you to login again, click LOGIN and enter the email login and password. Be sure to use the correct e-mail address to log in. If you forgot your password, you can click forgot password and retrieve a new one. If you cannot login at all, please contact us for assistance at info@yoqi.com.

MY ACCOUNT IS SUSPENDED. WHAT SHOULD I DO?

Your account has been suspended due to a credit card failure. When this happens the credit card portal will make 3 attempts to charge your card. After 3 failed attempts it will cancel your subscription. If your payment method is no longer available you can wait until your subscription is canceled and re-subscribe with a new credit card, or you can contact us and we will cancell it for you.

THE VIDEOS SKIP, FREEZE AND DO NOT STREAM SMOOTHLY. WHAT SHOULD I DO?

The YOQI team opens the videos every day from different locations around the world to make sure the library is streaming. Most often issues with streaming come from the user’s bandwidth. If you live in a remote area or country with low internet band width, you may experience skipping, freezing or pauses in the videos. This issue can be resolved by adjusting the pixel quality at the bottom right corner of every video. Here is an example:

 
video pixel.png
 

In this image the box on the right side of the screen is set on auto which is the default setting. Below that there are 1080p, 360p and 144p options. 144p is the lowest quality which is helpful if your internet bandwidth is slow.

It is also helpful to try using a different browser such as Google Chrome, Firefox or Microsoft Edge, to play our videos.

This should help the streaming so that the video does not skip or stop to load. If you have any other issues with watching the videos in the library please contact info@yoqi.com.

CAN I GET A REFUND IF I AM NOT SATISFIED?

PAYMENTS ARE NONREFUNDABLE AND THERE ARE NO REFUNDS OR CREDITS FOR PARTIALLY USED PERIODS. Following any cancellation, however, you will continue to have access to the service through the end of your current billing period. At any time, and for any reason, we may provide a refund, discount, or other consideration to some or all of our members ("credits"). The amount and form of such credits, and the decision to provide them, are at our sole and absolute discretion.

We do not give refunds for the inability to log into your account unless you notify info@yoqi.com and customer support can't resolve the issue within 3 days.

I DON’T HAVE GOOD WIFI. CAN I DOWNLOAD THE VIDEOS OR CAN YOU SEND ME A VIDEO FILE?

The YOQI Video on Demand Library is a video streaming platform. Renting or Purchasing a video gives the user unlimited access to the video as long as it is available at YOQI Video on Demand. All YOQI videos are intellectual property of YOQI and Marisa Cranfill. Under no circumstances can videos be downloaded or video files be sent. Any unauthorized downloading or duplication is considered copyright law infringement and legal action will be pursued.

I HAVE A MEDICAL CONDITION AND WOULD LIKE TO KNOW WHAT QIGONG VIDEO I SHOULD DO.

Qigong Flow is not a prescriptive practice, it is a preventative and maintenance form of self-care. If you are interested to use Qigong for healing a serious illness we advise you to consult your primary doctor and a Traditional Chinese Medicine Doctor/Medical Qigong specialist before writing to Marisa for medical advice. It is not possible for Marisa to diagnose your condition through email or give Qigong prescription practices through email. If you are interested in using YOQI for self healing we can only recommend videos that will assist your healing process based on the Purge, Tonify Circulate model. You can read more on the blog post here.

PURGE, TONIFY AND CIRCULATE? I want to subscribe, but I see that there are a lot of separation of videos such as purging, tonifying, and circulating videos. Is it possible to do the wrong one? I read what it says in test your qi, but I wonder if one has to be more knowledgeable to be able to select the right exercise for the day or if it is a general guideline?

YOQI Qigong Flow is not a prescriptive practice, it is a preventative and maintenance form of self-care. Qigong Flow is a gentle style of Qigong and is not considered Medical Qigong. The Purge, Toniify and Circulate videos are guidelines on how to focus your energy practice and teach you how to feel Qi within the Six Phases of Qigong Flow.

I suggest to everyone to follow the Seasonal Series for the duration of each season where you live. This way you don't get overwhelmed and mix up practices. Within a season I suggest that you begin with Purge for at least 3 days then Tonify 3 days, then Circulate 3 days, and then any other videos of the season that are all general /complete practices.The exception is if you would like to work on balancing a specific organ or element and I am happy to help guide you on that.This blog post can be helpful too:

DO WE USE UJJAYI BREATHING DURING QIGONG?

Yes and No. During Qigong Flow we do not use Ujjayi breathing because we want to create the least amount of tension in the body as possible for the Qi to flow smoothly. We also want to learn how to move without tension. Ujjayi constricts the throat and creates tension in the throat. It is used to warm the air and regulate the breathing rate and volume during yoga. On the otherhand there are advanced forms of Qigong that use Ujjayi breathing, such as the dragon and tiger breath, to build Qi in the lower dantian. If these forms are used in a video you will be instructed to breath in that specific way. In Qigong Flow the focus is on full body and breath relaxation, so it is a good way to train in letting go if you have created the habit to use Ujjayi. Here is what to do: Rather then focus on the air intake through the throat, relax your throat and focus the air intake in the lower dantian during every movement from beginning to end of the routine.

WHAT ARE SOME SUGGESTED BOOKS ABOUT QIGONG?

The Way of Qigong by Kenneth Cohen The Roots of Qigong by Dr. Yang Jwing-Ming Healing Light of the Tao by Master Mantak Chia Daoist Neigong for Women by Roni Edlund Between Heaven and Earth by Harriet Banfield Lac. And Efrem Korngold, Lac., OMD (For Chinese Medicine) The Web that Has no Weaver by Ted J. Kaptchuk (For Chinese Medicine) The Tao te Jing translation by Stephen Mitchell (For Taoist Philosophy) The Secret of the Golden Flower by Thomas Cleary (For Taoist Philosophy)