Privacy Policy
Last Updated: May 28, 2026
This Privacy Policy describes how YOQI® Productions LLC ("YOQI," "we," "us," or "our") collects, uses, retains, and shares personal information when you use our website yoqi.com (the "Site"), our YOQI mobile application (the "App") available on iOS and Android, and related services (collectively, the "Services").
1. Information We Collect
Information you provide directly:
Account information: Name, email address, phone number, shipping address, billing address, payment information, and other details you provide when making a purchase or creating an account.
Profile preferences: settings such as audio preferences associated with your account.
Communications: messages you send to customer support and newsletter subscription preferences (if you opt in).
Purchase information: subscription status, transaction identifiers, and purchase tokens when you subscribe through the App or Site. We do not store full payment card details; payments are processed by Apple App Store, Google Play, or other authorized payment providers.
Information collected automatically
Usage and device information: app version, device platform, and general interaction with the Services (e.g., favorites, content access) to provide and improve functionality.
Technical logs: server logs related to authentication, subscriptions, and error diagnostics.
Local storage on your device: authentication tokens and cached video content for offline viewing. This data remains on your device until you log out, delete your account, uninstall the App, or clear app data.
Information from third parties
App stores: Apple and Google provide us with subscription and transaction data necessary to verify and manage your membership.
We do not knowingly collect sensitive categories of personal data beyond what is necessary to operate the Services.
2. How We Use Your Information
We use collected information to:
Create and manage your account and authenticate your access.
Provide, maintain, and personalize video streaming and related content.
Process and verify subscriptions and in-app purchases.
Sync favorites and account preferences across devices.
Communicate with you about your account, subscriptions, and support requests.
Send promotional emails or newsletters (only if you opt in).
Detect, prevent, and address fraud, abuse, or technical issues.
Comply with legal obligations and enforce our Terms of Use.
3. How We Share Your Information
We do not sell your personal information. We may share information with:
Service providers who assist with hosting, video delivery (including content delivery networks), payment verification, customer support, and email delivery.
Apple and Google when you purchase subscriptions through their app stores, as required to process and validate transactions.
Legal authorities when required by law or to protect our rights, users, or safety.
Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Privacy Policy.
4. Data Retention
We retain personal information only for as long as necessary to provide the Services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Specifically:
Account data (name, email, profile settings, favorites): retained while your account remains active. If you delete your account through the App or request deletion by contacting us, we will delete or anonymize your personal data within 30 days, unless a longer retention period is required by law.
Subscription and transaction records: retained for the duration of your subscription and for up to 7 years thereafter where necessary for billing, tax, accounting, and fraud-prevention purposes.
Server and diagnostic logs (including subscription event logs): retained for up to 24 months, then deleted or anonymized.
Locally stored data on your device (auth tokens, cached videos): retained until you log out, delete your account, clear app data, or uninstall the App.
Marketing communications data: retained until you unsubscribe or request deletion.
When data is no longer needed, we securely delete or anonymize it in accordance with our internal retention schedule.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access a copy of the personal data we hold about you.
Correct inaccurate or incomplete information.
Delete your personal data.
Opt out of marketing communications.
Withdraw consent where processing is based on consent.
To delete your account: use the "Delete my account" option in the App, or email us at info@yoqi.com.
To exercise other rights: contact us at info@yoqi.com. We will respond within a reasonable timeframe and as required by applicable law.
6. Data Security
We implement reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.
7. Children's Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us at info@yoqi.com and we will promptly delete it..
8. Third-Party Links and Services
Our Services may contain links to third-party websites or services (including app store subscription management pages). We are not responsible for the privacy practices of those third parties. Please review their privacy policies before providing personal information.
9. International Users
If you access the Services from outside the United States, your information may be processed and stored in the United States or other countries where we or our service providers operate.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Email: info@yoqi.com
Contact form: https://www.yoqi.com/contact